How Our DDD Transportation Coordination Works

Referral or initial contact

Start by calling us, emailing us, or having your Support Coordinator send a referral. Once we receive your information, we contact you within 24–48 hours.

Provide basic information

We collect a few needed details so we can build the right plan:

• Individual's name & contact information
• Guardian's information (if applicable)
• Support Coordinator's name
• Transportation needs (school, work, programs, appointments)
• Approved mileage or budget
• Funding source: Acumen or Easterseals

Authorization setup

For Acumen or DDD funding we handle the paperwork side:

• Review your transportation plan
• Request or accept your authorization
• Confirm total approved mileage or funding
• Ensure compliance with your service plan requirements

Uber/Lyft account activation

We help set up your ride account properly:

• Guidance through creating an Uber or Lyft account
• Confirmation of the correct email and phone number
• Monthly balance applied once authorization is confirmed
• Verification that everything works before rides begin

Monthly balance application

Each month, our team:

• Applies approved funding to your Uber/Lyft account
• Notifies the guardian or individual once funds are active
• Tracks ride usage to help prevent overspending
• Sends reminders when the balance is getting low

You're ready to ride

Begin scheduling rides for work, day programs, school, medical appointments, and community activities. We are always here to help if changes or issues arise.